At Globalluxcloset we are proud to ensure the items you buy are as described, flaws are mentioned and that it fits the purpose and if there is any fault, it is mentioned. Nevertheless, sometimes faulty things can happen without being due to wear and tear. In that case we are happy to accept the items for repair under warranty and this covers up to 2 years after purchase. 

What constitutes as faulty? 

This can be from hardware falling out, magnetic closure stops working, etc. Anything that are not due to wear and tear. If you notice that, please notify us in timely manner after the fault is discovered with the order number and purchase date. 

As long as this is justified and the defect/fault is not the result of harmful behaviour or improper use of the item; we will process this accordingly.

This can be either 

a) cover the cost of repair incurred by you
b) give partial or full refund upon return of faulty item (in which case we will provide return shipping label from you, the buyer to us)
c) replacement for another item of same value upon agreement

The reimbursement will be via bank transfer to your account.